DonorMesh Privacy Policy

1. Introduction

DonorMesh (“we,” “us,” or “our”)—a product of BillingMart.com, LLC—values your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, share, and safeguard your information when you visit or use our main website (DonorMesh.com), our system application (account.donormesh.com), and any related services (collectively, the “Services”).

2. Data Controller

3. Information We Collect

3.1 Personal Information You Provide

• Account Registration: Name, email address, phone number, mailing address, password, profile photo.
• Donation Activities: Billing details, donation amounts, donation frequency, donor preferences.
• Communication: Customer support inquiries, survey responses, feedback.

3.2 Payment Information

We collect payment card data, bank account details, or other financial information when you make a donation. Note: All payment processing is handled by a third-party payment processor. We do not store your full payment card or bank account numbers on our servers. Please review the privacy policy of your payment processor for details on how your payment information is protected.

3.3 Automatically Collected Information

• Usage Data: Pages visited, features used, click-through rates, session duration.
• Device & Technical Data: IP address, browser type and version, operating system, device identifiers.
• Cookies & Similar Technologies: We use cookies, web beacons, and local storage to personalize content, remember your preferences, analyze trends, and support security features.

4. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve the Services.
• Process your donations and send you receipts.
• Communicate with you about your account, transactions, updates, and promotional offers (where permitted).
• Personalize your experience and recommend relevant features.
• Perform analytics, troubleshoot issues, and monitor usage patterns.
• Enforce our terms, protect our rights, and comply with legal obligations.

5. How We Share Your Information

We do not share your personal information with any third parties except our authorized sub-processors, under strict contract terms that require them to use your data only to provide services to DonorMesh and to protect it in accordance with this Privacy Policy.

5.1 Authorized Sub-Processors

We share data only with the following categories of sub-processors:

• Hosting & Infrastructure Providers (e.g., cloud hosting, content delivery networks)
• Payment Processors (e.g., credit/debit card gateways, ACH processors)
• Email & Notification Services (e.g., transaction email, SMS)
• Analytics & Monitoring Tools (e.g., web analytics, error reporting)
• Customer Support Platforms (e.g., ticketing systems)

Each sub-processor is contractually bound to maintain appropriate technical and organizational measures to protect your information and may not use it for any other purpose.

5.2 Legal & Safety

We may disclose information if required by law, to respond to legal processes, enforce our policies, or protect the rights, property, or safety of DonorMesh, our users, or others.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to similar privacy protections.

6. Your Privacy Choices

• Account Information: Update or delete your profile details at any time via your account settings.
• Communication Preferences: Opt out of marketing emails via the “unsubscribe” link in any promotional email. Transactional messages (e.g., receipts, security alerts) cannot be opted out of.
• Cookies: Manage or disable cookies through your browser settings (note: some features may not function properly without cookies).

7. Data Security

We implement industry-standard administrative, technical, and physical safeguards to protect your information. However, no security system is completely foolproof. Please help us keep your account secure by choosing a strong password and keeping it confidential.

8. Data Retention

We retain your personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer require your information, we will securely delete or anonymize it.

9. International Transfers

If you access the Services from outside the United States, your information may be transferred to, stored, and processed in the U.S. By using our Services, you consent to such transfers as described in this Privacy Policy.

10. Children’s Privacy

Our Services are not directed to children under 16, and we do not knowingly collect personal information from individuals under 16. If we learn we have collected such information, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or for operational, legal, or regulatory reasons. We will revise the “Effective Date” at the top when we post changes. Substantial changes will be notified via email or through the Services.

12. Contact Us