1. Introduction
Welcome to DonorMesh (the “Service”), a product of BillingMart.com, LLC (“we,” “us,” or “our”). These Terms of Service (the “Terms”) govern your access to and use of our website (DonorMesh.com), system application (account.donormesh.com), and any related services (collectively, the “Services”). By accessing or using the Services, you agree to be bound by these Terms.
2. Eligibility
You must be at least 18 years old and capable of entering into binding contracts to use the Services. By registering, you represent and warrant that you meet these eligibility requirements.
3. Account Registration & Security
- You agree to provide accurate, current, and complete information when creating an account.
- You are responsible for safeguarding your password and for all activity under your account.
- Notify us immediately of any unauthorized use or security breach.
4. Service Levels & Payment
DonorMesh is free to use for up to 1000 contacts in your donor database. If you exceed 100 contacts, or if you require any premium features (e.g., advanced reporting, white-label branding, multi-user access), you must subscribe to one of our paid plans.
- Free Tier: Up to 100 contacts, basic donation tracking, and standard email receipts.
- Premium Plans:
- Tier 1: 500 contacts + enhanced analytics
- Tier 2: 2,000 contacts + team collaboration
- Custom Enterprise: Unlimited contacts + dedicated support
All payments are processed by our third-party payment processor. You must review and agree to their terms and privacy practices before making any payments. We do not store your full payment card or bank details on our servers.
5. Billing, Refunds & Cancellations
- Charges are billed in advance on a monthly or annual basis, depending on your selected plan.
- You may upgrade, downgrade, or cancel your subscription at any time via the account dashboard.
- Refunds are provided at our discretion. If you believe you are eligible for a refund, please contact support.
6. Acceptable Use & User Conduct
You agree not to:
- Use the Services for unlawful, harmful, or fraudulent activities.
- Transmit malware, spam, or unsolicited communications through our platform.
- Interfere with or disrupt the integrity of our Services.
7. Intellectual Property
All content, trademarks, logos, and software associated with DonorMesh are the property of BillingMart.com, LLC or its licensors. You may not reproduce, distribute, modify, or create derivative works without our prior written consent.
8. Disclaimer of Warranties
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. WE DISCLAIM ALL WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
9. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER BILLINGMART.COM, LLC NOR ITS AFFILIATES, OFFICERS, DIRECTORS, OR EMPLOYEES SHALL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
10. Indemnification
You agree to defend, indemnify, and hold harmless BillingMart.com, LLC and its affiliates from any claims, damages, liabilities, and expenses arising from your use of the Services or your violation of these Terms.
11. Termination
We may suspend or terminate your access to the Services at any time, without notice, for any violation of these Terms or for any other reason. Upon termination, your right to use the Services immediately ceases.
12. Changes to Terms
We may modify these Terms at any time. The revised Terms will be effective upon posting and your continued use of the Services constitutes acceptance of the updated Terms.
13. Governing Law & Dispute Resolution
These Terms are governed by the laws of the State of California, without regard to its conflict of laws principles. Any disputes arising hereunder shall be resolved in the state or federal courts located in Los Angeles County, California.